Privacy Policy

Introduction

TIN AN INVESTMENT PRODUCTION TRADING JOINT STOCK COMPANY (“Tín An,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tinanjsc.com, engage with our marketing materials, or conduct business with us as an OEM partner or supplier.

This policy applies to all visitors, prospective clients, business partners, and customers in the United States and internationally who interact with our B2B building materials manufacturing services.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Submit contact forms or quote requests
  • Subscribe to our newsletters or marketing communications
  • Register for webinars, trade shows, or industry events
  • Download technical specifications, catalogs, or whitepapers
  • Create an account on our customer portal
  • Communicate with our sales or customer service teams

Types of information collected may include:

  • Full name and job title
  • Business email address and phone number
  • Company name, industry, and size
  • Shipping and billing addresses
  • Product interests and project specifications
  • Purchase history and order preferences

Information Collected Automatically

We collect information that you voluntarily provide when you:

  • IP address and geographic location
  • Browser type and version
  • Device information and operating system
  • Pages viewed and time spent on pages
  • Referring website or source
  • Date and time of access
  • Clickstream data and navigation patterns

Information from Third Parties

We may receive information about you from:

  • LinkedIn and Social Media Platforms: When you engage with our advertisements or content
  • Trade Show Organizers: Contact information from event registrations
  • Business Intelligence Services: Company information and industry data
  • Credit Reporting Agencies: For business credit evaluation purposes
  • CRM and Marketing Partners: Data enrichment services to enhance lead quality

How We Use Your Information

We use collected information for legitimate business purposes, including:

Business Operations

  • Processing quote requests and purchase orders
  • Managing customer accounts and relationships
  • Providing technical support and customer service
  • Fulfilling contractual obligations
  • Conducting quality control and product improvements

Marketing and Communications

  • Sending promotional materials about our SPC flooring products
  • Distributing newsletters, case studies, and industry insights
  • Inviting you to trade shows, webinars, and industry events
  • Conducting market research and customer satisfaction surveys
  • Personalizing your experience on our website

Analytics and Improvement

  • Analyzing website traffic and user behavior
  • Measuring marketing campaign effectiveness
  • Improving our products, services, and operations
  • Developing new product lines and innovations
  • Benchmarking performance against industry standards

Analytics and Improvement

  • Complying with applicable laws and regulations
  • Responding to legal requests and preventing fraud
  • Protecting our rights and property
  • Enforcing our terms and conditions
  • Maintaining records for audit purposes

Legal Basis for Processing (For International Users)

For users in jurisdictions requiring a legal basis for data processing:

  • Contractual Necessity: To fulfill our obligations in business relationships
  • Legitimate Interest: To conduct marketing, improve services, and protect our business
  • Consent: Where explicitly provided for marketing communications
  • Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Service Providers

  • CRM Platforms: HubSpot and Salesforce for customer relationship management
  • Marketing Agencies: Vive Marketing and other partners for campaign execution
  • Shipping and Logistics: FedEx, UPS, and freight forwarders
  • Payment Processors: For secure transaction processing
  • Cloud Hosting: AWS, Microsoft Azure for data storage
  • Analytics Services: Google Analytics, LinkedIn Insights

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

Business Partners

With your consent, we may share information with:

  • Authorized distributors and sales representatives
  • Manufacturing partners for OEM fulfillment
  • Industry associations and certification bodies
  • Trade show organizers for event coordination

Cookies and Tracking Technologies

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Google Analytics, LinkedIn Insights to measure performance
  • Marketing Cookies: LinkedIn Ads, Google Ads for targeted advertising
  • Functional Cookies: To remember your preferences and settings

Third-Party Tracking

We use the following third-party services:

  • LinkedIn Insight Tag: For conversion tracking and retargeting
  • Google Analytics: For website traffic analysis
  • Facebook Pixel: For social media advertising (if applicable)

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. To opt out of interest-based advertising, visit:

  • Network Advertising Initiative: www.networkadvertising.org/choices
  • Digital Advertising Alliance: www.aboutads.info/choices

LinkedIn Lead Generation Forms

When you submit a LinkedIn lead generation form through our advertisements:

  • LinkedIn pre-populates your information from your profile
  • We receive your name, email, job title, company, and phone number
  • This information is used solely for business development purposes
  • You consent to receive follow-up communications from our sales team
  • You can opt out of future communications at any time
  • Your interaction is also governed by LinkedIn’s Privacy Policy. We recommend reviewing their policy at: https://www.linkedin.com/legal/privacy-policy

Data Retention

We retain your information for as long as necessary to:

  • Maintain our business relationship with you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Fulfill the purposes outlined in this policy

Typical retention periods:

  • Active Customers: Duration of relationship plus 7 years
  • Prospects/Leads: 3 years from last interaction
  • Website Analytics: 26 months (per Google Analytics standards)
  • Marketing Communications: Until you unsubscribe

Your Privacy Rights

General Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to certain types of processing

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information (Note: We do not sell personal information)
  • Right to deletion
  • Right to non-discrimination for exercising your rights
  • California Notice: We do not sell personal information as defined by CCPA.

EU/UK Rights (GDPR)

For users in the European Union or United Kingdom, you have rights under GDPR including:

  • Right to restriction of processing
  • Right to data portability
  • Right to object to automated decision-making
  • Right to lodge a complaint with your supervisory authority

Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: admin@tinkimplast.com
  • Phone: +84 948 708 338

We will respond to your request within 30 days (or as required by applicable law).

Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Role-based access and authentication
  • Secure Storage: Encrypted databases and secure cloud infrastructure
  • Monitoring: 24/7 security operations center (SOC)
  • Employee Training: Regular privacy and security training
  • Vendor Management: Due diligence on third-party processors

Incident Response

In the event of a data breach, we will:

  • Investigate and contain the incident promptly
  • Notify affected individuals as required by law
  • Report to relevant authorities within required timeframes
  • Take corrective actions to prevent future incidents

International Data Transfers

As a Vietnam-based manufacturer serving global markets, we may transfer your information internationally. When transferring data from the EU/UK to Vietnam or other countries, we use:

  • Standard Contractual Clauses (SCCs): Approved by the European Commission
  • Adequacy Decisions: Where applicable
  • Appropriate Safeguards: To ensure data protection standards

Children’s Privacy

Our services are intended for B2B commercial use only. We do not knowingly collect information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Marketing Communications

Opt-In and Consent

By providing your email address or submitting a lead form, you consent to receive:

  • Product updates and technical specifications
  • Industry news and thought leadership content
  • Invitations to webinars and trade shows
  • Special offers and promotional materials

Opt-Out Options

You may unsubscribe at any time by:

  • Clicking “unsubscribe” in any marketing email
  • Contacting us at marketing@tinkimplast.com
  • Updating your preferences in our customer portal
  • Note: Even after opting out of marketing communications, we may still send you transactional emails related to your orders, account, or customer service inquiries.

Third-Party Websites

Our website may contain links to third-party websites, including:

  • Social media platforms (LinkedIn, Facebook)
  • Industry publications and trade organizations
  • Partner and supplier websites
  • Certification body websites

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Business Contact Information

This Privacy Policy applies to personal information collected in a business context. If you provide information solely in your capacity as a business representative (e.g., work email, business phone), different rules may apply under applicable privacy laws.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices
  • New legal or regulatory requirements
  • Technological advancements
  • Customer feedback

Material changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated “Last Updated” date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

Industry-Specific Compliance

As a B2B building materials manufacturer, we comply with:

  • ASTM International Standards: For product testing and quality
  • UL Certification Requirements: For safety and performance
  • ICC-ES Evaluation Services: For building code compliance
  • NSF/ANSI Standards: For materials in contact with drinking water
  • OSHA Regulations: For workplace safety
  • EPA Requirements: For environmental compliance

Industry-Specific Compliance

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: admin@tinkimplast.com
Phone: +84 948708338
Website: www.tinkimplast.com

Tín Kim Plastic
Privacy Officer

Dispute Resolution

For users in the United States, any disputes arising from this Privacy Policy will be resolved in accordance with applicable federal and state laws. For international users, disputes will be resolved under the laws of your jurisdiction as applicable.

Accessibility

We are committed to making this Privacy Policy accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.

Acknowledgment: By using our website, submitting information, or conducting business with Tin An JSC, you acknowledge that you have read, understood, and agree to this Privacy Policy.